Terms and Conditions
Delivery and Returns Policy
We will make every effort to ensure your purchase gets to you as quickly as possible.
We strongly recommend the Track and Trace service, as it offers more security in ensuring the safe and speedy delivery of your book. Please note Schönfeld & Fischer can not take responsibility for any loss or delay when using the standard post service.
Please be aware that all orders are shipped DAP/DDU (aka Delivered Duty Unpaid). Schönfeld & Fischer takes responsibility for shipping the product and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
Once dispatched you will receive email notification with all relevant shipping information.
We do not accept returns or permit exchanges, unless the Product is found to be faulty on arrival.
In order to return a faulty item please email firstname.lastname@example.org with your order number for a Return Number (RN). You will find the order number on your original invoice, please return all to us along with the Product.
A full refund will be issued for items returned due to fault. If you have returned the goods to us within 14 days of receiving your refund request email and we agree that the goods are faulty we will offer you a full refund or replacement (depending on customer preference).
We do not accept responsibility of returned items until these goods have reached our premises. We therefore ask any Customers who are returning goods to use a secure postal service whereby they can track their package.
Refunds will be processed within 7 working days.